Delete your ForeverVault account

Request deletion while signed in

On the website, and in the Android app, which opens the website:

1. Sign in at forevervault.com.
2. Open Billing.
3. Choose Delete Account.
4. Read the notice and check the acknowledgment.
5. Type DELETE.
6. Choose Schedule deletion.

In the iPhone app, account deletion uses the same confirmation: acknowledge the notice and type DELETE. It schedules the same 30-day deletion.

The 30 days

The account stays open for 30 days. Nothing is erased during that time, and deletion cannot be completed sooner.

ForeverVault emails the account address when deletion is scheduled and again every 7 days. If the account has a phone number stored, ForeverVault also sends a text on that same schedule.

Keep my account, on Billing, cancels a deletion you requested. The account and files stay active. That button does not cancel deletion after a canceled monthly or yearly Stripe subscription has already ended. In that case, choose a paid plan on Billing. A Lifetime plan, and purchases made through Apple or Google, do not follow that ended-Stripe-subscription path.

An item another ForeverVault account has shared with you does not stop a deletion you started with Delete Account.

After the 30 days

Deletion runs on its own after those 30 days. A daily process carries it out once the period has passed, so it may not occur at the exact minute the period ends. If ForeverVault cannot create its cleanup records, cannot read the Wallet entries needed to name their scans, or cannot save a failed file removal for a later retry, it does not finish deleting the account. The account stays scheduled, and the daily job tries again.

From the active service, ForeverVault removes the account, Vault documents and files, Wallet entries, Wallet scans whose storage reference is on record and whose removal storage confirms, ForeverBinder reports and related files, shares, trusted devices, passkeys, and that account’s audit and security-activity records in the application database. A Stripe subscription on the account is cancelled. There is no refund, including for Lifetime. A scan that storage does not confirm as removed stays on a retry list after the account is gone. That list keeps the account number and the object name. It does not keep the scan, the Wallet PIN, or the entry text. Each retry checks that the object still belongs to that account and that no remaining Vault file or Wallet entry uses it. A file that is still in use is left in place. When the account is deleted, ForeverVault also opens Wallet entries with the wrapped Wallet key stored for that account, if that key is still there, and deletes the individual scan files named in those entries. ForeverVault does not delete the folder those files share with the Vault. An entry that does not open, or an account with no wrapped Wallet key, leaves that scan unidentified, and ForeverVault does not delete it.

What can remain

Automated backups of the account database are kept for 7 days. Manual snapshots of that database are kept for a separate period, and this page does not state that period. Those 7 days are not the retention period for Vault files in storage. No retention period is published for a backup copy of a Vault or Wallet file.

Stripe may keep payment and invoice records under Stripe’s own terms. This page does not state a retention period for those records.

Email and text providers may keep copies of the notices ForeverVault sent. No retention period is published for those copies.

ForeverVault may keep a record when the law requires it. No fixed period is published for that case.

A blockchain timestamp already published outside ForeverVault is not removed by deleting ForeverVault’s copy.

Email

You can email info@forevervault.com and ask ForeverVault to delete personal data or User Content. The privacy policy says ForeverVault can delete your User Content and can export it to you. Sending that email does not by itself start the 30-day account deletion. ForeverVault’s software does not read that mailbox or delete data automatically. No other processing steps are published for that email.

Delete some data and keep the account

In the Vault, while signed in, use Delete Item. The item leaves the active Vault for 30 days. You can Restore it, or choose Delete Now. After 30 days, or when you choose Delete Now, the item is removed from the active Vault and its file is deleted from active storage. If the item has a blockchain document proof, ForeverVault keeps a verification copy with the account until the account is deleted. An item that is in ForeverBinder must be removed from ForeverBinder before it can be deleted from the Vault. A copy someone else already downloaded is not deleted. A backup copy of that file is not covered by the 7-day database backup period. No retention period is published for that file copy.

In Wallet, while signed in, choose Delete and confirm. The entry leaves the active Wallet. There is no 30-day period for restoring it. Scans for that entry are removed from active storage when ForeverVault has their storage reference and no other entry in your Wallet still uses them. A file whose reference is still recorded for another of your entries is left in place. A file that belongs to another account is not deleted. If storage does not confirm the removal, ForeverVault keeps the account number and the object name, and retries that one object. That retry does not keep the scan, the Wallet PIN, or the entry text. A file another account still uses is not deleted. No period is published for a copy that remains in a backup.

Privacy Policy · Terms